Refund Policy

This Refund Policy applies to training programmes and products purchased from KLAE PLT, whether through this website or directly with our team.

1. Training Programmes

• Cancellation by participant — written cancellation received at least fourteen (14) days before the course start date is eligible for a full refund. Cancellations received less than fourteen (14) days before the start date may be subject to an administrative charge or offered a transfer to a later session instead.
• Transfers — you may transfer your seat to another participant from the same organisation, or to a later session of the same course, at no additional charge with prior written notice.
• No-shows — participants who fail to attend without prior notice are not eligible for a refund.
• Cancellation by KLAE PLT — if we cancel or reschedule a course, you may choose a full refund or a transfer to the next available session.

2. Products (Online Store)

All products are for self-collection from our Puchong office — see our Shipping & Collection Policy.

• As-is basis — equipment and products are sold on an as-is basis. Buyers are encouraged to test and inspect items at our office before purchase; KLAE PLT is not liable for compatibility or performance issues discovered after purchase.
• Damaged, missing or incorrect items — please check your items at collection. Tell our staff at collection, or notify us within seven (7) days of collection with supporting photos, and we will arrange a replacement or a full refund.
• Change of mind — unused products in their original packaging may be returned to our office within seven (7) days of collection. Approved refunds are subject to a 10% administrative fee. Any cost of bringing the item back (including a rider you send) is borne by you.
• Certain items (e.g. software licences, opened consumables or custom-configured equipment) are non-returnable unless defective.
• Uncollected orders — if a paid order is not collected within thirty (30) days of our ready-for-collection notice and we cannot reach you, we may cancel it and refund you, less the 10% administrative fee.
• Payment after an order has expired — unpaid orders are cancelled automatically after the reservation period shown at checkout. If your payment reaches us after that, we will contact you to either fulfil the order (subject to stock) or refund you in full.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Protection Act 1999, including in respect of defective goods.

3. Refund Method and Timing

Approved refunds are paid by bank transfer to an account in the buyer's name (or to the original payment method where possible) within fourteen (14) working days of approval. Bank processing times may add additional days. For your security, we will only ever ask for refund bank details through our official email or phone — we never ask for passwords, PINs or one-time passwords (TAC/OTP).

4. How to Request a Refund

Email sales@KLAE-PLT.com with your order or registration reference, the reason for the request and any supporting documents. We will respond within five (5) working days.