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KLAE PLT

Refund Policy

Last updated: 15 July 2026

This Refund Policy applies to training programmes and products purchased from KLAE PLT, whether through this website or directly with our team.

1. Training Programmes

  • Cancellation by participant — written cancellation received at least fourteen (14) days before the course start date is eligible for a full refund. Cancellations received less than fourteen (14) days before the start date may be subject to an administrative charge or offered a transfer to a later session instead.
  • Transfers — you may transfer your seat to another participant from the same organisation, or to a later session of the same course, at no additional charge with prior written notice.
  • No-shows — participants who fail to attend without prior notice are not eligible for a refund.
  • Cancellation by KLAE PLT — if we cancel or reschedule a course, you may choose a full refund or a transfer to the next available session.

2. Products (Online Store)

  • As-is basis — all equipment and products are sold on an as-is basis. Buyers are encouraged to test and inspect items at our office prior to purchase; KLAE PLT is not liable for compatibility or performance issues discovered after purchase.
  • Damaged or incorrect items — notify us within seven (7) days of delivery with supporting photos, and we will arrange a replacement or full refund, including return shipping where the error is ours.
  • Change of mind — unused products in original packaging may be returned within seven (7) days of delivery. Approved refunds are subject to a 10% administrative fee deduction, and return shipping is borne by the customer.
  • Certain items (e.g. software licences, opened consumables or custom-configured equipment) are non-returnable unless defective.

3. Refund Method and Timing

Approved refunds are made to the original payment method within fourteen (14) working days of approval. Payment gateway processing times may add additional days depending on your bank.

4. How to Request a Refund

Email sales@KLAE-PLT.com with your order or registration reference, the reason for the request and any supporting documents. We will respond within five (5) working days.