Shipping & Collection Policy

This policy explains how products purchased from the KLAE PLT online store reach you.

1. Self-Collection Only — No Delivery

KLAE PLT does not ship or deliver products, and no shipping fee is charged on any order. All orders are collected from our office:

• KLAE PLT, No. 53, Jalan Metro 1/1, Bandar Metro Puchong, 47160 Puchong, Selangor, Malaysia

2. When Your Order Is Ready

• Orders are prepared for collection once payment is confirmed.
• We will email you when your order is ready to collect. Please call +60 3-8076 7818 to arrange a collection time.
• Please collect your order within fourteen (14) days of being notified. If you need longer, contact us and we will keep it for you.

3. Sending Your Own Rider

You are welcome to arrange your own courier or rider (for example Lalamove or Grab Express) to collect on your behalf. Please note:

• The rider must quote your order number and the name on the order before we release the items.
• The rider is engaged by you, and any fees are paid by you directly to the rider service.
• Responsibility for the items passes to you once they are handed over to you or your rider. KLAE PLT is not liable for loss of, or damage to, items after handover to a rider you have engaged.

4. Checking Your Items

Please inspect your items at the point of collection. If anything is damaged, missing or incorrect, tell our staff at collection or contact us within seven (7) days — see our Refund Policy.

5. Contact

Questions about collecting your order? Email sales@KLAE-PLT.com or call +60 3-8076 7818, quoting your order number.